Unused merchandise may be returned for an exchange for 30 days from the date of purchase, or a complete refund 14 days after purchase. Any Custom(ized) pieces, special orders or sale pieces may not be refunded after purchase and may be subject to a restocking fee. Any used or worn merchandise may not be refunded after purchase.
If you wish to return an item, please call 630-775-9000 for a return authorization code. The code must be clearly marked on the returned package to insure that it will be accepted. Our quality control team will then inspect the item to determine if it is eligible for return. When the item is judged to be eligible your refund will be promptly processed.
Ancona Jewelers will happily give full refunds on merchandise purchases when appropriate. Shipping fees will not be refunded unless we have made an error.