Ancona Jewelers

customer service

Order Processing

At Ancona Jewelers, we want you to have a satisfying shopping experience. For your convenience, the following payment options are available: Pay Pal, American Express, Visa, Mastercard, and Discover. Prior to shipment, all items are packaged in Ancona Jewelers signature gift packaging. As soon as you place your order using our easy-to-navigate system, we immediately begin processing it. Because it is immediate, canceling your order is not an option. Most orders are processed and leave our facility in as little as four or five business days. If for some reason you change your mind after placing an order, please see our retrun policy.

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We use the most reputable shipping companies to deliver your purchase in a timely manner. We deliver to street addresses in the continental United States, Hawaii, and Alaska using private carriers. We use United States Postal Services (USPS) for APO/FPO and P.O. Box destinations.

Security/Insurance Protection

When your order is shipped from our facility, you will receive an email with the tracking information. All packages are fully insured at no additional charge to you and require a signature upon delivery.

Shipping Options

Please note that the shipping times stated below are in addition to the processing time.

Fedex (under $500) $24.95
Fedex (over $500) $14.95
USPS (under $500) $14.95
USPS (over $500) $4.95
UPS Ground (under $500) $9.95
UPS Ground (over $500) FREE
In-Store Pickup FREE

Deliveries to Alaska and Hawaii may require additional time in transit.


For product inquiries or help using the Ancona Jewelers website, please call 630-775-9000.

Cancellations & Returns

We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you can return the product through the mail for a refund or replacement.

Returns are easy.
  • You must print and complete a Merchandise Return form. To do so, you will need the original order number.Go to Account Administration > View Order History. Find your order by order date or order number and select it. Then select "Print Return Label". You can click here to go directly to the View Order History page.
  • Follow the instructions on the Merchandise Return Form.
  • Please make note of why the item is being returned. You can simply write this on the form you include inside the package.
  • The item(s) must be returned in its original packaging and with all accompanying manuals and accessories.
  • Package the item securely so as to avoid damage during shipping. If you are returning an item of significant value, we recommend that you insure it against loss or damage.
  • All manufacturers' warranties are in effect.

Send the package to: Ancona Jewelers, 1570 W. Lake Street, Addison, IL 60101

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Ancona Jewelers' promise to you...
A complimentary lifetime spa service every 6 months!